Terms of Service

These Terms of Service ("Terms") govern your use of Glamorph's mobile apps, web app, public booking pages, websites, and related services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use Glamorph for a business or workspace, you confirm that you have authority to accept them for that business. If you do not agree, do not use the Service.

Agreement Overview

• You must be at least 16 and legally able to use the Service for your work
• You keep ownership of your content and remain responsible for the client data you control
• Plans, booking, payment providers, and device-dependent features have their own eligibility and availability limits
• We may suspend or terminate accounts that break these Terms or threaten the Service

Using the Service

When using Glamorph, you agree to:

• Provide accurate information — Keep account, business, merchant, and contact details current and truthful
• Protect access — Use only official Glamorph apps and sites, protect your credentials, do not share personal logins, and promptly report suspected unauthorized access
• Use the Service lawfully — Do not harass, exploit, mislead, infringe rights, upload malware, probe security, or interfere with other users
• Run your business responsibly — Comply with consumer, booking, employment, tax, payment, privacy, professional, and other laws that apply to your services
• Protect client and team data — Have a valid legal basis and any required consent before storing contact details, images, signatures, sensitivities, or other personal data, and answer client-rights requests

Your Content, Clients, and Workspaces

You retain ownership of content you create or upload, including client records, notes, formulas, photos, videos, documents, form answers, signatures, service and calendar data. You grant Glamorph a limited, non-exclusive license to host, back up, process, transmit, and display that content only as needed to provide, secure, and support the Service.

• You are responsible for the accuracy, legality, and use of your content and for maintaining any copy you are legally required to keep
• Do not upload content unless you have the rights and lawful authority to use it
• You control your services, availability, booking decisions, customer communications, cancellation or refund rules, and delivery of the beauty service
• Document templates, signature capture, PDFs, and records are tools, not legal, medical, tax, or professional advice. You decide whether a document is suitable and enforceable for your work
• Workspace owners and authorized admins control membership, roles, calendar visibility, and access. Members must use separate logins and may access business data according to their granted permissions
• Content created inside a shared workspace belongs to that business context and may remain available to the workspace after a member leaves or deletes an account
• We may restrict or remove content that violates these Terms, law, third-party rights, or service security
• Account deletion and retention follow the Privacy Policy and the workspace and legal exceptions described in these Terms

Plans, Trials & Subscription Billing

Your Glamorph subscription fee covers access to our software. It is separate from amounts your clients pay you for beauty services, including deposits, balances and tips. Connecting a payment provider is optional. Any disclosed integration fees and provider charges are separate from the subscription price.

The seller and billing provider for your Glamorph subscription are identified at purchase. If a reseller acts as Merchant of Record (the legal seller for the transaction), its role covers that software purchase only, not your clients’ beauty-service transactions. Client payments use your own connected provider account under the applicable provider agreement. Glamorph provides the software integration and remains responsible for its own obligations.

Glamorph may offer a limited free plan, an eligibility-based trial, and paid plans with different calendar or workspace capacity. The offer, limits, price, currency, billing period, renewal terms, and trial eligibility shown before confirmation control your purchase. Paid subscriptions renew automatically unless canceled before renewal.

• Plans and trials — Free-plan limits and trial eligibility are shown in the product. Deleting records does not necessarily reset a lifetime limit, and a trial is not guaranteed for every account
• Billing channels — Purchases may be billed by Apple App Store, Google Play, or supported web billing. RevenueCat manages entitlement status, and the billing provider displays and charges the final localized price
• Cancellation — Cancel through the storefront or web customer portal that manages the purchase. Unless the provider says otherwise, access continues until the end of the paid period
• Refunds — The billing provider or storefront decides subscription refund requests under its policy and applicable law. Canceling does not automatically refund a prior charge

Optional Payment-Provider Integrations

Eligible professionals may connect Stripe, SumUp, or Square to collect supported deposits, balances, custom payments, or in-person payments from clients. Availability depends on merchant country, provider account, device, hardware, release controls, and provider approval. These services are optional, separate from your Glamorph subscription, and not required for manual payment or expense records.

• You are the merchant selling beauty services to your customer. The connected provider supplies the regulated payment service, checkout, app handoff, reader, terminal, or Tap to Pay capability. Glamorph supplies software integration and is not a bank, acquirer, card network, fiscal cash register, merchant of record, or custodian of your funds.
• By connecting a provider, you authorize Glamorph to access the merchant information and perform the payment, refund, status, terminal, location, and reconciliation actions you request within the permissions granted. Provider-confirmed status is authoritative when it differs from a temporary Glamorph display.
• Providers process customer payment credentials. Glamorph stores operational transaction metadata and related customer, appointment, session, and workspace references, but not full card numbers, CVCs, PINs, or customer bank-login credentials.
• You are responsible for the services sold, customer authorization, accurate merchant information, receipts and legally required invoices, taxes, tips, refunds, disputes, chargebacks, fraud, and compliance with consumer, payment-network, and local fiscal rules. Glamorph records do not replace a legally required POS, fiscal receipt, invoice, or accounting system.
• Glamorph currently charges a 0.5% platform fee on eligible Stripe customer payments initiated through Glamorph. Glamorph currently adds no transaction fee to SumUp or Square payments and no fee to manual payment records. Each provider charges its own processing, hardware, dispute, or other fees. Any new or changed Glamorph transaction fee will be disclosed before it applies.
• A provider or Glamorph may refuse, delay, reverse, restrict, or suspend payment functions because of account status, risk, fraud, disputes, compliance, technical availability, or law. Disconnecting Glamorph does not cancel your provider agreement or resolve balances, refunds, disputes, or fees owed to the provider.

Using a connected provider also means accepting the agreements and privacy notices that apply to your merchant account, including:

• Stripe Connected Account Agreement
• Stripe Services Agreement
• Stripe Privacy Policy
• SumUp Terms
• SumUp Privacy Policy
• Square General Terms
• Square Privacy Notice
• Stripe payment-processing pricing

Cancellation, Expiry & Data Access

Cancel a paid plan through the storefront or web portal that billed it. Cancellation normally turns off renewal rather than ending the current paid period immediately. After paid or trial access expires, the account may become read-only and expired-account business data may be kept for up to 90 days before permanent purge after warning notices. A free plan, when available, remains subject to its displayed limits. Subscription cancellation does not delete your account, cancel a connected payment-provider account, or erase outstanding provider obligations. Account deletion is a separate action governed by the Privacy Policy.

Service Boundaries & Limitation of Liability

Glamorph is provided "as is" and "as available". It does not replace professional judgment, emergency or medical systems, legal advice, tax or accounting advice, a fiscal POS, invoicing required by law, inventory, payroll, or enterprise resource scheduling. Online services, third-party providers, devices, networks, and app stores can be unavailable or delayed. To the fullest extent permitted by law, Glamorph is not liable for indirect, incidental, consequential, special, or punitive loss arising from use of or inability to use the Service, including lost data, revenue, clients, or business interruption. Glamorph's aggregate liability relating to the Service will not exceed the amount you paid Glamorph for the Service during the 12 months before the event giving rise to the claim. Nothing in these Terms excludes liability or statutory rights that cannot legally be excluded or limited.

Suspension, Termination & Account Deletion

We may restrict, suspend, or terminate access when you breach these Terms, do not pay amounts due, create risk for clients or the Service, or when a provider, law, or security issue requires it. You can request account deletion in Settings. That request suspends the account and begins a reversible 30-day grace period. Permanent deletion follows if you do not reactivate. Data in a shared workspace may remain for other authorized members, and ownership may be transferred. Limited financial, security, consent, and legal records may remain where required, as explained in the Privacy Policy.

Governing Law

These Terms are governed by the laws of Greece, without regard to conflict-of-law rules. Courts in Greece have jurisdiction over disputes, except where mandatory consumer or other applicable law gives you the right to bring a claim elsewhere or provides protections that these Terms cannot limit. Before filing a claim, please contact legal@glamorph.com so we can try to resolve the issue.

Changes to These Terms

We may update these Terms when the Service, providers, pricing structure, or law changes. We will post the revised Terms with a new effective date and provide additional notice of material changes where appropriate. Changes do not retroactively alter completed charges or rights that already arose. Continued use after the effective date means you accept the revised Terms. If you do not accept them, stop using the Service and cancel any renewal.

Questions?

For questions about these Terms, contact legal@glamorph.com.