How to set up WhatsApp, SMS and email appointment reminders

In Glamorph, send automatic reminders for appointments you add yourself and confirmed online bookings. Choose WhatsApp, SMS or email, with separate settings for each channel.

Set up reminders in the web app

1. Open Settings → Appointment reminders and choose the channel you want to use.
2. For WhatsApp, connect your business account through Meta and check your number and message approval. For SMS, check supported destinations, sender setup and credit balance.
3. Confirm client contact details and record SMS or WhatsApp permission for the current number.
4. Choose the timing and message language, then preview the message. Keep each channel’s settings separate.
5. Enable the reminder on a manual appointment, or separately enable it for newly confirmed online bookings.

Configure reminders in the web app and review activity alongside your appointments. English interface with fictional demonstration data.

Choose timing that fits your cancellation policy

A day-before reminder can give clients time to check their plans. Longer services or visits with preparation instructions may need earlier notice. Choose from the available times and avoid sending the same information through every channel. A reminder helps clients prepare, but does not guarantee attendance.

Separate settings for online bookings

Enable reminders for newly confirmed online bookings. Choose multiple email reminder times and one timing each for SMS and WhatsApp. These settings are separate from appointments you enter yourself.

Does the client need to agree to reminders?

SMS and WhatsApp require the client’s permission for that channel and current number. Record it on the client profile. An opt-out stops that channel’s reminders without cancelling the appointment.

Are there extra messaging charges?

SMS uses prepaid Glamorph messaging credits. The destination and message length affect credit use, and some sender options have separate fees. WhatsApp Business charges may apply through Meta. Email reminders do not use messaging credits.

What happens if an appointment changes?

Pending reminders are updated or cancelled with the appointment. A rescheduled reminder is sent only if its new send time is still in the future. Turning off a reminder stops its pending delivery.

Message history linked to the client

Review scheduled reminders, delivery activity and reasons a message was skipped or failed. WhatsApp delivery and read statuses appear when reported by the provider. SMS history also shows credit use.

Does the app need to stay open?

No. Scheduled reminders are sent by the server. Sending still depends on valid contact details, permission, channel readiness and, for SMS, sufficient credits. Check message history for the result.

Keep appointment reminders separate from other messages

These reminders concern an existing appointment. They are not a WhatsApp booking chatbot, a shared conversation inbox or a rebooking campaign. Online booking confirmations and changes still have their own email flow.

Explore appointment reminders · Online booking · Client management